Frequently Asked Questions
Are the bags really handmade?
Yes. Every bag is entirely handmade. Each creation is unique and may show slight variations that reflect its artisan character.
Are all the bags identical?
No. Every bag is one of a kind. Colours, patterns and certain details may vary slightly.
What materials do you use?
Our bags are made from quality synthetic yarn that is durable, lightweight and suitable for everyday use.
How should I care for my bag?
Our bags are machine washable according to the recommendations provided on each product page. We recommend a gentle wash and air drying.
How long does order preparation take?
Every order is carefully prepared before dispatch. Preparation times are shown when you place your order.
How long does delivery take?
Delivery times depend on the carrier and destination. You will receive a tracking number as soon as your order is dispatched.
Can I return a product?
Yes. Please see our Refund Policy for the return conditions.
How can I contact you?
You can use the form available on our Contact page. We will reply as soon as possible.